How a project works
The same eight steps run every Webstar website, whether you pay once or go month-to-month. Nothing starts without a written scope, a signed agreement, and a first payment — and nothing launches without your approval.
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Free consultation
Book a free 1-on-1 consultation. On that 20–30 minute call we confirm goals, pages, booking needs, and the exact fee in writing.
What we need from you
- Logo files and brand colors
- Business name, phone, hours, service area
- Photos and any existing copy
- Booking or scheduling tool you already use
What you get from us
- Written scope and fixed price
- Agreement for eSignature
- Stripe invoice for the deposit or first month
- Client Portal login
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Design
We build a mobile-first design on a private staging link using your brand. You review and we revise — two rounds are included in every package.
What we need from you
- Feedback within 3 business days
- Approval of the sitemap and layout
What you get from us
- Design system (type, color, components)
- Home page first, then inner pages
- Copy structure and calls to action
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Build
Pages, contact form, call and book buttons, and any booking integration are built and tested on real phones. Business tiers also receive flyers, card, letterhead, and email signature drafts.
What we need from you
- Final copy approvals
- Access to booking/calendar tools if in scope
What you get from us
- Accessibility basics (WCAG 2.1 AA target)
- Performance and SEO fundamentals (titles, schema, sitemap)
- Spam-protected forms that email you
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Review and approval
You walk through the finished site on staging. We fix anything in scope, then you approve launch. For 50/50 projects the balance is invoiced at this point.
What we need from you
- Final sign-off
- Balance payment (one-time packages)
What you get from us
- Launch checklist: DNS, SSL, redirects, forms, analytics
- Backup of the final build
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Launch
We deploy to hosting in your name (or to Webstar’s managed server under a Care Plan or Website as a Service), confirm SSL and forms, and submit the sitemap to Google.
What we need from you
- Hosting account in your name if you are self-hosting (we help you choose and set it up)
What you get from us
- Deployment and smoke test
- Cloudflare DNS on your domain
- Sitemap submitted to Search Console
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Google setup
Included in every tier: Google Business Profile create or claim and full setup, Analytics 4 with call and form tracking, and Search Console — all owned by your Google account.
What we need from you
- A Google account for the business
- Completion of Google’s verification step (postcard, phone, or video)
What you get from us
- Profile categories, hours, services, photos, description
- Analytics and Search Console connected
- Plain-English first check-in when data arrives
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30-day fix window
Anything in scope that does not work as delivered is fixed at no charge for 30 days. New features or content changes are quoted separately or covered by a Care Plan.
What we need from you
- Report anything odd — we would rather hear about it
What you get from us
- Fixes within 2 business days for defects
- Final handoff notes and credentials
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Handoff or Care Plan
Own it outright and run it yourself, or keep Webstar on a month-to-month Care Plan for hosting, backups, updates, edits, and monthly reporting. Website as a Service clients own their files after month 6.
What we need from you
- Choose: self-host, Care Plan, or stay on Website as a Service
What you get from us
- Full export on request, any time
- Help pointing your domain wherever you go
Communication you can count on
- One point of contact. You work directly with Ian from intake to launch.
- Response time. Email and portal messages answered within one business day; Care Plan clients get the response times on their plan.
- Weekly status. A short update every week a project is active, plus the staging link so you can look any time.
- Honest limits. We do not guarantee rankings or lead counts. We do guarantee a site that works, that you own, and that is measured.
Ready to start step one?